Sometimes our participants need a break! In this article, we will describe how you can pause a participant in WeGuide.

What does pausing a participant do?

Pausing a participant will make sure that their participation in programs is paused, but they can still receive communications if you want them to.

- The participant is no longer able to complete any engagements. When they login to the application, their list of items will be empty and they can't start a new survey or continue with a previous one. The moment the status for the participant is changed to active again, they will be able to continue completing surveys. 

- The participant will still receive communications. If you want communications to stop as well, you will need to opt-out the participant. See here for how to opt-out participants.

How to pause a participant.

• Step 1: Go to the edit participant page.
• Step 2: Set their status to "Paused"

Step 1: Go to the edit participant page.

• Open the participant you want to pause and go to the Edit Participant page. From here, you will be able to set their status to paused

Step 2: Set their status to "Paused"

• Once you're on the edit page of the respective participant, go to the Status dropdown and select Paused. You will receive a notification to acknowledge your change. Press Yes and you will see that the status has changed now. Once you press Save, the participant status will be updated to Paused and the participant will now be paused.
• When you want to change the participant back to Active, then follow the steps above but then change the status from Paused to Active. 

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