Sometimes your participants no longer want to receive communications for your programs. In case this happens, you can opt-out users from receiving any new communication. In this article, we will explain to you how you can opt-out participants from communications. 

Opting out participants from communication

In case you want to opt-out participants from communications, please follow the steps underneath. Keep in mind that opted out participants will still be part of a program and can complete engagements, they just won't receive any new messages (via email, SMS or push) anymore

• Step 1: Go to the Participants page and click on edit 
• Step 2: Click the Opt Out box 
• Step 3: Press the Save button

Step 1: Go to the Participants page and click on edit 

Click on Participants in the sidebar, this will open up the Participants page. Search for the participant that you want to opt-out and click on Edit

Step 2: Click the Opt Out box 

Once you are on the Edit Participant page, make sure the opt-out tickbox is selected and press Save. It should look like underneath

Step 3: Press the Save button

Make sure you click on the Save button before leaving the page. 

You have now successfully opted out this participant. All future communications to this participant are now cancelled. If you go back to the participants overview page, you will see that their opted out status is changed to true, which you can see in the image below. 

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