How to setup your notifications in WeGuide

Modified on Wed, 02 Aug 2023 at 04:07 PM

In this article, we will explain to you how what notifications are and how you can set up your notification settings.

What are notifications in the context of WeGuide?

Notifications in WeGuide are any emails, SMS or Push Notification (ie native iOS or Android notification) that we send to Participants. In this article we are discussing general notifications which are the notifications that go out to all of your participants enrolled into any program in your environment.

Making your notifications fit your organisations tone and brand can be a great way to increase familiarity and build trust with your Participants.

Note - You can send out specific or targeted notifications through using Messages via your Programs. See here for more information How to create Messages

Read the article underneath to get educated or use our interactive demonstration:

How to set up your notifications in WeGuide

In order to set up notifications in WeGuide, you need to be an Administrator. Clinicians are not able to add or update any notification content. If you are an administrator your can click on the Settings menu and then on the Notification Content tab

1. Go to the notification content page

Click on Settings --> Notification Content in order to be taken to the page where you can change the notification content.

2. Go to the notification content page

On this page, you're able to change the content of each notification that you're able to send out with our software. We'll explain each section in detail underneath. Within the content, you can inject Dynamic Parameters, which are explained here.

Let us now explain each section to you.

Section	Description	Recommended content	Example
New Task Email Subject	In case an e-mail is sent to a participant to notify them about a new task, this subject line will be used	We recommend you use no more than 9 words and 60 characters.	A new task is available from [organisation_name]
New Task Email Body	This is the body of the e-mail that will be send for new tasks	Make it clear what is expected from participants and keep it concise.	Dear [participant_name], [organisation_name] has made a new task available for you. Please complete it in by clicking on the button underneath: <Button with link> Button not working? Click on the link underneath: [questionnaire_link]
New Task SMS	The SMS that we will send in case a new tasks is available for the participants	Recommend text length: less than 152 characters Technical maximum length: 700 characters	[organisation_name] has made a new task available for you. Please complete it by following this link: [questionnaire_link]
New Task Push Header	The header of the push notification that we will send in case a new task is available. This is only supported on our native apps.	We recommend you use no more than 9 words and 60 characters.	New task available ✍️
New Task Push Body	The body of the push notification that we will send in case a new task is available. This is only supported on our native apps.	The shorter the better.	Add your entry!
New Task Reminder Email Subject	The subject of the e-mail that we will send to participants to remind them about outstanding tasks.	The shorter the better	A reminder from [organisation_name]
New Task Reminder Email Body	The body of the e-mail that we will send to participants to remind them about outstanding tasks.	Make it clear what is expected from participants and keep it concise.	Dear [participant_name], Just a reminder to complete the task that [organisation_name] has made available for you. Please complete it by clicking on the button underneath: <button with link> Button not working? Click on the link underneath: [questionnaire_link]
Task reminder SMS	The SMS that we will send to participants to remind them about outstanding tasks.	Recommend text length: less than 152 characters Technical maximum length: 700 characters	[organisation_name] is waiting for your response. It will only take a moment. Please complete it by following this link: [questionnaire_link]
Task Reminder Push Header	The header of the push notification that we will send to remind participants about outstanding tasks. This is only supported on our native apps.	The shorter the better	A task is pending ?
Task Reminder Push Body	The body of the push notification that we will send to remind participants about outstanding tasks. This is only supported on our native apps.	The shorter the better	It won't take long!
Magic Email Subject	The subject of the e-mail that we will send to participants to log in with a magic link.	We recommend you use no more than 9 words and 60 characters.	Sign in link for [organisation_name]
Magic Email Body	The body of the e-mail that we will send to participants to log in with a magic link.	Make it clear what is expected from participants and keep it concise.	First, open this email on your phone. Once you have this open on your phone, click on the button underneath to sign in to the [organisation_name] application. <Button with link> Button not working? Click on the link underneath: [magic_link]
Magic SMS	The SMS we will send to participants to log in with a magic link.	Recommend text length: less than 152 characters Technical maximum length: 700 characters	You have requested a login link for [organisation_name]. Click on the link to login: [magic_link]
Email footer	The footer which will be attached to each email.	Keep this generic and give the participant to opt out here.	This email was sent to you on behalf of [organisation_name]. This organization is using WeGuide to engage patients and study participants. Don't want to receive these e-mails anymore? Click here to opt out. Use of the service and website is subject to our Terms of Use and Privacy Statement . © 2021 WeGuide. All rights reserved.

Example of an SMS message sent out via WeGuide

Example of a push notification sent out via WeGuide.

3. Add multi-language content

In case you've added multiple languages, then click on one of the languages tabs to update the language for that corresponding language.

Example of a notification that has content in multiple languages. In this case, the new task e-mail subject is defined in English, Greek and Vietnamese.

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